Narrative Report free essay sample

On the October 4, 2013. we held our 5th annual convention in CHMT function hall. At 2:30am in morning ,I woke up early because Am assign in kitchen assistant of Ms. Buduan for food preparation, mam Buduan ask me to check the LPG to change the` other LSP because it look like empty,I accidentally break the host of the LPG that’s why the LPG leak, am shocked, I don’t know what to do,but I don’t panic I covered my hand in the hole of the LPG to stop the leak and I call the attention of mam Buduan because am scared,I though that the leak will continue it will explode, mam Buduan call the Security Guard to fix the LPG but me and the guard can’t fix the LPG, so we decided to move the LPG outside the HMB to avoid any accident we put the LPG in open area and we assemble fast the LPG, am scared my hands shaking while I remove the host, because the gas is smell bad. We will write a custom essay sample on Narrative Report or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Mam Buduan assign me to cut all the carrots, after I finish cutting the carrots, she told me to cook rice. That’s is my first time to cook rice more than 10kilo. after I cooked rice, I stir the pancit bihon because it’s heavy that’s why it’s assign to me. At 8am me and jez went to sioland to buy banana in the market and plaque. And I went to store of the mineral water to told them that the order of mineral water 200 is 100 bottles only, im` tired so I took asleep in the HMB. Narrative Report free essay sample This is one of the requirements in the curriculum Management 15 subject, which is the Production and Management Process. We arrived at HOLCIM Philippines at 8:30 o’clock in the morning. But before we entered the company premises, all of us were registered at the guard house area. Two from the Administrative Staff entertained and orient us namely: Ms. Mae Esguerra, the Administrative Assistant and Mr. Ivan Sabater, from Safety. Ma’am Mae discussed us about the company. She said that HOLCIM Company is the leading cement company in the Philippines. It is a member of the Holcim Group, one of the world’s leading suppliers of cement, as well as aggregates, concrete and construction-related services, with interests in over 70 countries on all continents. The company has its tagline, Strength, Performance and Passion where their main focus are the people, safety and commitment. In Philippines, it operates 4 major areas: La Union, Bulacan, Davao City and in Lugait, Misamis Oriental. We will write a custom essay sample on Narrative Report or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page The plants account for installed clinker production capacity of 7. 2 million metric tons and cement production capacity of 8. 7 million metric tons per year. Aside from producing tons of cement per year and maximizing profit, the company has its own social responsibility towards the community and the environment. Their advocacy is not just for the benefit of the four corners of the company – the employees, but also for the benefit of the people that surrounds them. They are giving livelihood programs to the community where people can use it, doing something for the environment – trees amp; mangrove planting, cleaning stagnant canals and also giving seminars and workshop for safety measures such as first aid training and how to use the fire extinguisher in a proper way. Also, the company have this so called FACE (Fostering A Child Education) program where they are giving scholarships to those less fortunate children who have a low income on their family. One thing why the employees loved to work in HOLCIM Company is that the ompany assures the safety of the employees. Their safety goal is to have a ZERO harm to their employees, contractors, suppliers and visitors. Mr. Ivan Sabater from Safety, discussed us the safety measures and plant rules implemented in their prestigious company. One of the safety measures that the employees must be observed and followed especially when entering the production area is wearing of complete mandatory personal protection such as safety helmets and shoes, spectacles and reflective vest. These gadgets protect the employees from falling objects and debris. Also, the company implemented the following behaviors (Ligtas Ugali); Assess the area; Eyes on Path; Eyes on Hand and Communication. These rules ensure the protection and safety of the employees. There is no doubt why HOLCIM Company became a leading cement company in the country because of its characteristics, programs implemented and I think this company would last hundred years of existence. The experienced that I gained from the company was memorable because not all students have an opportunity to visit and observe one of the prestigious company in the city. Next company that we visited was the Coca Cola Company. We arrived there at 12 noon where most of the employees were having their lunch. As we entered the production area, all that we heared were the noisy of the bottles and crates running in the conveyor as well as the machine they’re using during the production. One of the employees in the name of James entertained us and discussed something about their production process. He pointed out some of the huge jars where the raw materials come from. As we noticed that they don’t have much employees working on their company, it’s because they used the modern technology in processing in order that the production would be faster and minimize the defects that would possibly appear during the production. We are all amazed why the company still remained one of the competitive drinking industries in the world because of how accurate and modernized the way they processed their products. We left the company with so much fun even though all of us were starving because we didn’t take our lunch yet. We went directly to Tita D’z at Anda St. , the eat all you can fast food to have our lunch. All of us were enjoyed having lunch and some of us were taking pictures while eating. After having our lunch, our adviser instructed us to go to People’s Park where our bus was park. Then we went to the University of Mindanao, Matina to have a sightseeing of the university. We were amazed because of the improved facilities that they have compared to the other branches of the university. Some of the students there as we observed were very busy on their personal gadgets (computer) where they just sat on the floor while using it and some of them were having their individual classes. After a few hours later, we decided to go to our next destination based on what is written in our itinerary but sad to say that most of our classmates wanted to go to the mall rather than going to People’s Park. We stroll for more than an hour at the NCCC Mall where most of us were enjoyed because of the sightseeing inside the mall and buying something what we liked. When we received text messages coming from our classmates informing that we need to go back, we hurried-up going back to our bus. Since most of us were tired, we all decided to go back home. All I can say is that the educational trip that we had was memorable because of the knowledge, opportunities and experiences really worth remembering Narrative Report free essay sample The author would like to express her heartfelt gratitude to the following persons who contributed much in the completion of this practicum report; Dr. Rhodora S. Crizaldo, dean, College of Education, for her valuable comments and suggestions; Prof. Carmen A. Batiles, chairman of HEVTED for her comments and encouragement; Dr. Editha G. Reyes, practicum coordinator, for her support and pieces of advice; To all instructors of HEVTED for the pieces of advice, concern and encouragement; To her family especially to her mother, Dina C. Marin and uncle, Romeo Clarete for their moral and financial support; Her friends for their support and cooperation and to all the staff of Tagaytay Haven Hotel, for the time, effort, guidance and happy moments they shared; finally, to the Almighty God, Who made all things possible by providing the wisdom, strength and perseverance to finish her practicum training. A narrative report submitted to the faculty members of the Home Economics, Vocational and Technical Education Department College of Education, Cavite State University, Indang, Cavite in partial fulfillment of the requirements for the Degree in Bachelor of Science in Hotel and Restaurant Management. We will write a custom essay sample on Narrative Report or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Prepare under the supervision of Prof. Agnes P. Nuestro. INTRODUCTION Practicum training is the application of the students’ acquired knowledge and skill from the education institution to the workplace. It is one way of preparing students for their job in the future. It helps the students to better understand the actual work situation and to equip them with knowledge, skills and attitude that they can apply in the world of work. During practicum, the students are assigned to participating restaurants. The exposure given to the students, through this kind of training helped students to decide what department of the hotel they would like to work with in the future. By exposing them to the different work situation, the training gives by the trainee the opportunity to experience and observe the application of theories that they learned throughout the course. It also develops the knowledge and skills of practicumers on the operational aspects of the different departments in a lodging establishment. The importance of practicum training is to learn a lot of things that are needed in order to have a stable and successful job in the future. The author is one of the blessed students who was given the opportunity to have her training at Malen’s Restaurant in Magdiwang Hi-Way, Noveleta, Cavite. Her On the Job Training started last 04 April 2013 and ended on 27 April 2013. The author was assigned one phase: Restaurant Phase. In the restaurant phase, she was assigned as a waitress in the dining area. THE LINKAGE ESTABLISHMENT Name and General Location The Malen’s Restaurant is located at Magdiwang Hi-way, Noveleta , Cavite near Jolibee and Mercury Drug Store. Noveleta was also known by the revolutionary name Magdiwang, meaning to celebrate a momentous event. Customers discover the other side of Noveleta where they coned feel a different kind of tehe serenity, peace and relaxing ambiance and full by the Philippine revolution themed fine dinning restaurant. Historical Background Malen’s Restaurant was founded on 05 December 1994 which started as a bakeshop owned and manage by Mrs. Malen Bunda and her husband Rem Bunda . Then it opened as a restaurant in 1998 where the couple inspired by the countrys centennial celebration. The restaurant is decorated with keepsafes antiques from the war, old swords, newspaper clippings, soldiers uniform and and cameras where they wanted to do a bit on keeping patrionism alive. Ownership and Management Malen’s Restaurant belongs to a family business owned and managed by husband and wife Rem and Malen Bunda. The restaurant has 2 sides of dinning area and has veranda on the back and has a bar on the middle on the dinning area. They can accommodate 200 persons . It has two levels, the main floor for catering and the ground floor has a garden for special events, functions. Malen’s Restaurants has 22 staff , two recepcionist, one head waiter, five waiters, two security guards, and four kitchen staff, one supervisor, one stock room keeper, two restaurant drivers, one maintenance, one laundry operators including the Manager and Marketing Manager. The Restaurant has a revolution inspired menu and has four types of menu offering: * Breakfast Menu * Lunchtime Menu * Al a Carte for Evenings * Set Menus and buffet for special events Organizational Chart Figure 1. Organizational Chart of Malen’s Restaurant Institutional Objective/ Philosophy Malen’s Restaurant was established to Filipino food cuisine, relaxation and fun to its guests. It aims to provide guests quality of food and service for it to become the most popular destination for domestics and foreign guests. Malen’s concentrates on bringing as much imported and locally produced products into the restaurant to develop their own recipes and link the menus to the requirements of the target market. It also set trends in restaurant, seminar, and entertainment service. Mission To provide a wholesome dining experience, with top quality food and a staff that wants to exceed the customers expectations. Vision To maintain a profitable operation that will continue our tradition of quality fine dining, at a reasonable cost, in a comfortable atmosphere, with exceptional service. Narrative Report free essay sample I want to express a profound gratitude and sincere appreciations to the following people who, in one way or another, contributed a lot or a little in taking my On the-Job-Training successfully. To the HRM Coordinator of Bataan Peninsula State University Dinalupihan Campus, Mrs. Maribel Tolentino, for preparing and giving the requirements needed for our OJT. To the Manager of Cafe Subic, Mrs. Lolita Aquino, for giving her best just to train us and being patience in every mistake I have done. To the Linen Supervisor of Subic International Hotel, Mrs. Angelin Danila, for the courage and trust she has gave. To the staff of Internal Audit in Subic International Hotel, Mrs. Bernadette and Ms. Raquel Dela Cruz, for the trust and respect they have shown me. To my family for their moral and financial support and those people I havemet while having my OJT. Sincere thanks to all Table of Contents Statement of purpose Introduction The mission and vision of Subic International Hotel The Company Profile The Organizational Chart Establishment Facilities and Equipment Discussion of Findings/Analysis/Recommendation-Weekly Report Finding of OJT- Restaurant Phase Conclusion Bibliography Forms use in the operation of SIH Pictures Appendix Evaluation form Certificate of training DTR/ Time Sheet Resume Statement of Purpose The objective of these activities is to develop more our skills and talents in all assign tasks and to gained more knowledge. We will write a custom essay sample on Narrative Report or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page On the-Job-Training serves as an experience of working in our chosen fields. It is also one of the requirements to pass in this course. To see what activities and accomplishments a student can do. Introduction: ‘SUBIC INTERNATIONAL HOTEL CORPORATION’ MISSION: 1. To produce and sell room accommodations, food and beverages, entertainment, and other related services at a quality and price level appropriate to a five-star world class hotel serving up scale markets. 2. To establish a reputation and standing in the domestic and international travel and tourism market as a fine, high class, and high quality establishment. 3. To provide satisfying jobs and careers to its personnel, and †¦ 4. To earn a satisfactory rate of return to its stock-holders. VISION: To be the premiere hotel along the Subic Bay Freeport Zone, wherein unique Asian hospitality can be experienced by the guest. SUBIC INTERNATIONAL HOTEL MISSION STATEMENT: Delighting guest by providing excellent quality customer services. COMPANY PROFILE:SUBIC INTERNATIONAL HOTEL Subic International Hotel Corporation is one of the largest hotelsideally located at the heart of the Subic Freeport Zone -the Philippines most promising investment area. For the well -traveled business executive, one can experience world-class amenities with the comfort of luxurious living as provided for by the hotels efficient and dedicated staff. For those who just wanted a home away from home, Subic International Hotel Corporation is the next best place one can ever be. In Asias newest leisure and investment zone, the bewitching magic of Subic Bay begins at Subic International Hotel Corporation where people who believe that time is money prefer to stay. Nestled in one of the country’s first and largest Free Port Zone is Subic International Hotel. It is the haven of todays new breed of foreign and domestic tourists who opt for luxury and relaxation amidst world-class service and facilities. While at Subic International Hotel, delight in Subics panoramic view of Olongapo Citys rolling terrain and its breathtaking beaches. Subic International Hotel makes everyone feel at home where our highly trained accommodating staff will pamper you with their warm and friendly service. The Hotel boast of a wide range of guest rooms to suit the requirements of any weary traveler. Four world-class buildings namely ALPHA, BRAVO and DELTA all with deluxe air conditioned rooms where guest settle back at the end of the day-in style ALPHA Move closer to Mother Nature with every ALPHA room that captures the panoramic view of Olongapo Citys rolling terrain on each window frame. DELTA a pleasant stay all of the 67 superior rooms one Bedroom suites of DELTA ensured by the modern safely devices automatic door locks and smoke detectors. BRAVO The main building of SIHC allows its valued guests to wallow in the luxurious comforts of its 132 first class rooms and suites. The complex offers you the luxury of 300 well-appointed deluxe rooms and suites roofed under world-class buildings, the Alpha, Bravo and Delta. Each has its own distinctive features and amenities to satisfy your whims and desires for a luxurious stay. At Subic International Hotel, we make sure that you are pampered in any one of our guestrooms and suites designed to give you the much deserved comfort and privacy. Establishment Facilities and Equipment These amenities may be available only in some rooms or units. Some amenities may incur additional fees. General Beach/pool umbrellas Designated smoking areas Full board rates available Garden Gift shops or newsstand Half board rates available Number of buildings/towers 2 Picnic area Shopping on site Suitable for children Rooms (all rooms include) Blackout drapes/curtains Complimentary toiletries Picnic area Shopping on site Complimentary toiletries Hair dryer (on request) In-room massage available Private bathroom Shower/tub combination Television Wake-up calls Services In-room massage available Private bathroom Parking nearby Safe-deposit box at front desk Secure parking Security guard Self-parking Tour assistance Valet parking Wedding services Computer rental Dry cleaning/laundry service Event catering Exhibit space Secretarial services Technology support staff Business Event Audio-visual equipment Banquet facilities Business services Accessibility Features Accessible bathroom Accessible path of travel Braille or raised signage Handicapped parking In-room accessibility Discussion of Findings / Analysis / Recommendation: Weekly report First week in FB March 26-april 01 (Cafe Subic) The first week of our OJT was so productive. The first week of my OJT is in dining at Cafe Subic inside the Bravo SIH. The Cafe Subic Manager is Mrs. Lolita Aquino she is a very strict but kindly trainer. On the first day of my dutyI was so excited I came early at cafe Subic together with Kathleen and Gladys. When we arrived there we met ma’am Lolita and some of their staff, they are all kind and very hospitable. After we’ve sign-in on our time sheet ma’am Lolita talk to us to give some information and briefing about inside the cafe Subic like the table numbering and seat numbering, their facilities and equipment needed, proper way of serving coffee and tea, and they guide us in all area where every operation happens. On that day I already experience to be a receptionist and I realize that it’s not too easy to stand for a long period of time.  in the afternoon we’ve only study the menu in the morning then after our duty before we leave, ma’am Lolita gave us some briefing about what we’ve learn on the whole day. The next they, she gave us our own task. My assign task was in toast bread. There are three choices of breakfast these are the: Continental Breakfast, Filipino Breakfast and American Breakfast. The continental and American B. has choices of breads. In every order of American and continental breakfast I need to toast a bread either wheat or white bread with pastry like croissant. If I have no work to do, arranging of spoon and fork, and folding  of table napkin are some of my task during our duties. Every day after we leave,ma’am Lolita talks to us and give briefing about what we’ve done on that day. On the third day the assign task to me is coffee or tea. Their coffee and tea are unlimited. It is not too easy to do that task because youneed to go around every time to see if some guests are wanted to refill their coffee or tea. There are also hot chocolate but limited only. On the fourth day the assign task to me is Receptionist. On that day, the only thing that I will do is to stand the whole day at main entrance door of cafe Subic. In every guest that came I should welcome them then ask table for how many they will occupy then I will guide them to go to their table and ask if they have a coupon if none I’d rather ask what room number they are staying and after that I will give it to order taker. Being a receptionist is not too easy because you need to stand straight and always with good posture. On my fifth day of OJT my task is same as yesterday because our manager takes her day off yesterday then she requested me to dothat task again to see if I can handle it. On my sixth day there are some OJT from PWU because of thatthere are no specific task where assign to us. Instead of doing nothing I’d rather do something so I do anything in short rotation then I’d help them to their duties assign to them. Our manager chooses to put me in fruits and juice area and in toast breads area together with ate Irene. That day our tasks are job well done! And for the last day of my first week it’s not bad because all I’m going to do is to serve the coffee and tea to guests. It is nice when I think that I have done my duties well in my first week in dining. Second week in FB April 02-08 On the first day of my second week, we have to go school for our enrollment because our coordinator insisted us toenroll because she told us it was required or else our effort will be useless. On the next day, our manager gave us another task to do in the hotel. I was assign to take orders from the customer/guest. We need to help our manager to take an order because it is a holy weekday. Therefore, you have to be alert on what the customers is telling you so that there will no error or mistakes about their orders. You will be responsible for their orders and you will be the one to serve their orders and even for their payments. That day, before I take order I will wait for the receptionist to welcome and guide the guest to their table. On the next day, I am still the one who takes order, then I toast bread and I assigned in fruits and juice. On April 6-8, I assigned in buffet and taking order, we have buffet in that day because we have a lot of guest, the front office requested it. Third week in FB April 9-12 This week is my last week in dining area. Even though I made so many mistakes and my manager get mad at me, I will miss her and the cafe Subic staffs. My manager allowed me to do the things that I have learned from her, like taking order, coffee and tea, fruits and juice, toast breads and last be a receptionist. Even though I am tired in doing all our daily routine, I feel so happy and flattered because I know in myself that I have learned so many things and I have done it successfully. First week in Housekeeping April 13-19 (Bravo SIH) On my first week on housekeeping, we get first through briefing and orientation. Ma’am Danila discussed first the uses of their cleaning materials, like shine up for dusting, liquid soap for cleaning and washing things inside the hotel, the location of alpha, delta and bravo building, the rules and regulation of housekeeping department, about the MUR, DND sign, requisition form for in and out of supplies and linens and so many more. That day I started on my duty together with my RA Mr. Froilan Delos Santos at the fifth floor of bravo building. My assigned task for that day is dusting, and cleaning, throwing garbage and sweeping. Then, Mr. Delos Santos teaches the proper way of bed making or beddings. On the next day, many guests will be checking out. I am still assigned in fifth floor of bravo building together with Mr. Delos Santos. I am in charge in dusting cleaning and beddings but because of many guest where checked out I do only dusting and cleaning, Mr. Froilan Said. On the third day, Paula and I are assigned in fifth floor of bravo building again. From higher to lower, we need to beddings all 34 floor but we have not yet finish it; we’ve finished only more than 20 rooms because it’s not too easy to beddings 34 rooms quad set up. The next day of my duty, Alyssa and Iassigned to sweep the hallways and stairs from first to fifth floor of bravo Building. The next two day, I was assigned the linen room locatedat the third floor of bravo together with Alyssa we were be the linen attendant, we are responsible for the supplies and linen uses in every room. I was glad that even it is a very long week for me in housekeeping I made it well and even it is tired. First Week in Internal Audit April 23-29 In this week, I was assigned to the internal audit, because the h. r department requested an ojt to help the internal audit to their work. Because one of those worker of the internal audit has been to leave so someone will take a work for her, and as an ojt I accept it because it is an opportunity to me to be with him or her even for a while. In this whole week I have do the receipt like the receipt of golden dragon, golden teahouse, terrace cafe, and cafe Subic. In addition, I was always on the Charlie building, to look at the people who eat on the Charlie building. Moreover, sometimes I answer a phone call when they are busy serving and giving food to the people. As the whole may pass, I always do that. Second week in housekeeping April 30- May 06 In my secondweek after my Internal Audit, then I will get back to housekeeping duty. On that day, I go to the office to see the operating and the assign room attendant is â€Å"kuya Ge† we assign at the third floor of the bravo building to clean the lower and higher rooms. There are 34 rooms we have going to clean and I am so tired doing that things. â€Å"Kuya Ge told me to beddings and throws the trash to the garbage. Then after I do bedding, I learned how to sweep and dust the floor. When I am done doing the beddings and Kuya Ge was not finished doing the cleaning rooms I do brooming the rag. After we finished cleaning the rooms, we help other co- room attendant of Kuya Ge in making room checking and makeup room session. I help to my classmate and other co-OJT in their works. On the next day, I assign in the second floor together with Ms. Melinda de Guzman. At first, I feel so excited to be her Ojt because she’s kind and jolly person so it is easy to me to do my duties with her. I learned lot of things during my duty like setup amenities and beddings. My second week is enjoy and tiring day but I am happy and glad that I have done my work successfully. Restaurant Phase Cafe Subiccasual restaurant located at the lobby of the Bravo (Main) building- Subic International Hotel. It is twenty-four Hours open. They Offers light snacks, native and international meals. They serve breakfasts like American breakfast, Filipino breakfast and Continental breakfast. The choices in American breakfast are ham, bacon or sausage with hash brown potatoes and a choice of fruits or juice. The choices in Filipino breakfast are tapa, daingNa bangus, chicken or pork adobo and longganisa and a choice of fruits or juice. A continental breakfast has only assorted breads with a choice of fruits or juice. Most important they offer a refillable coffee and tea. Conclusion At the end, I conclude that Cafe Subic is a restaurant offers many kind of breakfast like continental, American and Filipino breakfast and on the afternoon appetizer, soup, salad, main dish, desserts. I learned to do the standard set up of tables and I have learned to do a flower arrangement, how to toast many kind of bread like croissant, wheat bread etc. On making an inventory of cookies like Choco butter crunch and oatmeal cookies, and ice creams like any kind of cornetto. I learned making a receipt in taking a guest’s order also;I learned to do napkin folding. I also experience being a receptionist and there are many duties like welcoming the guest’s before entering and to ask how many persons would occupy the seats I also memorized all the foods on their menus so when the guest is asking unfamiliar dish I could answers their questions. I learned to solve unexpected situation. In my on job training, I enhance my personality, self-confidence and I can socialized to the other people like the guests, employees and also some big bosses. In more than two weeks of my stay in dining area, I have learnedmany things, I met different people and I enjoyed working with them. In housekeeping department, I have learn many things like how to beddings properly. How to clean the rooms and restroom, to set up amenities, how to make a daily report, to answer guest request. The most important thing that I have learned is to be flexible and faster in working. Lastly, I have learned some office works like a lot of paper works, encoding receipt, and answering phone calls from different departments. I am so glad that I would expend my almost one and a half month of my OJT in Subic International Hotel. I will not forget all my experiences in SIH. All I can say that I made it successfully!